Home > Video Marketing, Webinars > Converting GoToMeeting, GoToWebinar, and GoToTraining Recordings to Web Ready Formats

Converting GoToMeeting, GoToWebinar, and GoToTraining Recordings to Web Ready Formats

If you have ever recorded a GoToMeeting, GoToWebinar, or GoToTraining event to use for video marketing you probably quickly learned that even if you choose the WMV format for recording, you can’t use the video on any online platform or even in post production products like Camtasia. Read below to learn how to fix this!

STEP 1. The first step is to make sure that when you record your webinar or meeting, that you set GoToWebinar to record and convert the event to a Windows Media Player file. (If you have past recordings that are recorded in the GoToMeeting format, click here for instructions on how to convert it.)

In your GoToMeeting/GoToWebinar preferences, select the following under Recording preferences:

GoToMeeting Recording Setting

This will ensure all future recordings will be in the WMV format. NOTE – your video will STILL not work with online video platforms or products like Camtasia due to the title slide placement. (if you have tried using Camtasia, you have probably experienced a stall at 2% while publishing).

STEP 2. Next download a free program called Any Video Converter. Click here to download.

STEP 3. Add the GoToMeeting codec to Any Video Converter. Even though GoToMeeting says it converts the recording to a WMV format, it creates a fairly unique version of that format that you can’t really use. Here’s how to add the GTM codec to Any Video Converter:

  1. Go to https://www1.gotomeeting.com/codec?Portal=gotomeeting.com and install the GoToMeeting codec.
  2. Go to C:\Program Files\Citrix\GoToMeeting\457 and copy G2M.dll to
    C:\Program Files\AnvSoft\Any Video Converter\codecs (note, the GoToMeeting number might be 452 or 700 something)

STEP 4. Convert! Launch Any Video Converter and select Add File to add your recorded file. Now, if you have a long video file, there are considerations for the quality when uploading to an online video platform. It is often not recommended that you choose the highest quality because the file size will be too large for most viewers to download or stream without too much buffering throughout the webinar. We have found a happy medium to be as follows:

Any Video Converter Settings

Your settings should match the above screenshot. Select a .mp4 output file format and match each of the rest of the video and audio settings. Note, the one metric that will dramatically affect your video quality (and file size) is the video bitrate. If 512 meets your quality needs, keep it as the higher the bitter the larger the file size (by a large margin).

That’s it! Convert your file and now you have a working .mp4 that can be used for video marketing, uploaded to Vipe, or imported into Camtasia for post production.

  1. May 10, 2011 at 7:13 am


    Thanks for sharing! Converting these has always been a pain and I appreciate the tips. We’ve found that recording webinars and sharing them after the live event is a great way to leverage the presentation and reach an even larger audience.


  2. Ernie
    May 20, 2011 at 2:17 pm

    Great article. Now GoToMeeting has JUST updated their codec (version 721, G2M4) and these steps don’t work. Do you have any insight?

  3. Adam
    May 23, 2011 at 3:49 pm

    Hi Ernie,

    This conversion process still works for me with the 721 version. Simply go to C:\Program Files\Citrix\GoToMeeting\721 to find the dll and copy it to the Any Video Converter codecs folder.

    That work?

  4. June 21, 2011 at 10:32 pm

    Tried this with both the G2M.dll file from the /457 folder and the /723 folder, each time AnyVideo says it failed.
    I had to create the /codecs/ folder in the AnyVideo folder, that normal?

    Finding some other pages with this tutorial using a cmd prompt command with the g2mtranscoder.exe file: http://www.any-video-converter.com/convert-g2m3-g2m4-codec-video-to-wmv-avi-mp4-flv.php
    Though it’s been running for 2 hours for a 220mb video and still not done (on a core-i7-920).. will update

    Note that you can play these back in Windows Media Player (tested on Win 7), but trying to convert/edit them is another story…

  5. June 21, 2011 at 10:43 pm

    Update: the linked tutorial process (with the cmd prompt & g2mtranscoder.exe file) works! Took 2+ hours but it works 🙂

  6. Adam
    July 13, 2011 at 4:29 pm

    Nathan et. al, updating your version of Any Video Converter works with the new codecs that GTM has so just update AVC and follow the directions in this article. Nathan – thank you for your solution as well!

  7. Adam
    September 19, 2011 at 12:34 pm
  8. glenndcitrix
    September 19, 2011 at 1:04 pm

    Hi Adam, I wanted to clear up a couple of things regarding the GoToMeeting codec and recordings. We have recently released v4.8 of GoToMeeting/GoToWebinar but the codec has not changed and can be downloaded from gotomeeting.com/codec Anyone needing to remove the codec from a recording in order to convert the WMV file into another format can use the free Expression Encoder from Microsoft. A guide to doing this and a link to the software is posted on my blog which you link to above.

  9. Adam
    September 19, 2011 at 1:15 pm

    Hi Glenn. I have had a couple conversations with your support department (most recently on August 18th) and have tried the process you are suggesting. That said, whether recording a GTM/GTW into the WMV codec or converting the original into a WMV through Expression encoder, the resulting file is STILL not readable by Camtasia/Windows Movie Maker/etc. or online video platforms. (Also, Expression Encoder is only free if you use it to convert a WMV to a WMV, changing to a .mp4 requires purchasing the full version). The video file then needs to be re-encoded by a system like Any Video Converter, and that is where sometimes it works and sometimes it doesn’t, hence the new article about using GoView. Frankly, I would LOVE it if a WMV out of GTM/GTW would simply work – if you’re telling me that some part of this process has been fixed, I’m all ears :).

  10. glenndcitrix
    September 19, 2011 at 2:22 pm

    The issue you run into with Camtasia stalling with GoToMeeting recording, even though you have selected to have the codec removed automatically via the built in g2mtranscoder.exe, is actually more of a time code issue and not a codec one. The way to fix the recording so that it will work in Camtasia etc is to user Expression Encoder and encode it as a WMV, once you have done this you will be able to work with the file.

    In order to save time, record using the GoToMeeting codec and then use the free version of Expression Encoder to edit the recording, remove the codec and encode the vanilla WMV file. which you can then convert to AVI etc with Camtasia, AnyVideoConverter or FreeMake. This way your only processing the recording once.

    Our intention is to replace the current recording feature completely with something like GoView, however adding HDFaces has been a higher priority as of late.

    GoView which you mention in your new article is a proof of concept and anyone using it should be aware that it is still in beta and should be relied upon for important recordings that can not be easily recreated.

  11. Adam
    September 20, 2011 at 9:58 am

    Glenn – thank you for the explanation. Sounds like there are two basic solutions. 1) record in the GTM codec and use the Expression Encoder to convert or 2) record your screen during the GTM/GTW. GoView is understandably in beta, but is a simple solution. Others include using Camtasia right from the get go (or Screeny per your blog post).
    On a different note, I love possibilities HD Faces opens up for Citrix :).

  12. Ashley
    October 13, 2011 at 7:57 am

    I am trying this without success. The GTM folder that I have is 799. Does this make a difference? When I select convert, my error code says “convert failed: option x264encopts: turbo option is deprecated; use slow_firstpass to disable turbo…Cannot find codec matching selected -vo and viedo format 0x344D3247”

  13. Bob Rast
    October 13, 2011 at 9:30 am

    Thanks for the tips. Just installed the free Any Video Converter in Win7-64bit but there was no Codec directory created in C:\Program Files (x86)\AnvSoft\Any Video Converter\ I copied the 721 version of G2M.dll to the AVC directory and also into a Codec directory I created just in case but I’m not seeing the G2M codec in the video codec dropdown.

    Any ideas?


  14. Adam
    October 20, 2011 at 7:36 pm

    Ashley and Bob. GTM seems to update its program regularly enough that new versions don’t seem to be compliant with old ones. This is increasingly becoming a need for people, however, there is not a great fix.

    Ashley – I believe your issue is one of versions (though I’m not certain for sure).
    Bob – hmm. I have Win7-64bit too and recently uninstalled / re-installed AVC and still have a “codecs” directory.

    For both, with all of the version issues, I would suggest the following: for upcoming webinars, simply record your screen with 3rd party software like Camtasia / GoView (see http://blog.vipepower.com/2011/09/19/updated-recording-gotomeeting-and-gotowebinar-for-web-ready-formats/). For recordings you already have, the easiest and most reliable (while time consuming) is to play it in on your computer, record with Camtasia, and be sure to set audio to NOT record microphone but instead to record system audio.

    I wish I had a better solution! As you can see – glenndcitrix has been helpful in this discussion as well.

  15. glenndcitrix
    October 21, 2011 at 8:03 am

    Hi, the updates to GoToMeeting that we have released recently were to add support for HDFaces and Android/iOS Attendees, the codec we use is still the same. Ultimately if you record a meeting/webinar on your PC and then convert the file either automatically or with a 3rd party app on that same PC, it would not matter which version of GoToMeeting you were using.

    Ashley and Bob I recommend using Microsoft’s free Expression Encoder to remove the GoToMeeting codec from recordings, as long as you install it on the same PC you recorded with it will find the GoToMeeting Codec automatically. You will be able to create a WMV file that can be edited and converted without issue in any other 3rd party application like AnyVideoConverter.

    If you want more help please detail the steps you are taking and what happens.

  16. Gina
    January 31, 2012 at 10:27 am

    Any idea how much time it would take to convert a :30 G2M4 file to WVM V8 file?

  17. February 22, 2012 at 8:10 pm

    I cant seem to convert the wmv file that we got from GoToMeeting even though we selected the 2nd wmv option. I tried the directions above but then the audio is all that showed up in Any Video Converter.

    Plus some how windows media player got corrupted because then it wouldn’t even open any more (fortunately system restore made everything better). I don’t like downloading free 3rd party software because I just don’t trust it.

    Don’t know if it was messing with the dll’s or simply installing the Any Video Converter that caused it but overall I should not have to do this! 😦

    Sorry GoToMeeting but this is all unnecessary as a professional company you should not need to have your clients do all this running around due to your terrible video planning. If people want to record their videos its for obvious reasons!

    You have 2 options in the settings area, both of which are TERRIBLE because the first needs to use a 3rd party software to convert over (not professional but it works, so ok fine), but the 2nd is completely worse and very MISLEADING because it makes it sound like no codec is needed when you select the option but in the end provides more hassle than the first in order to covert it to a usable format.

    It just makes GoToMeeting seem very second rate! I’m sorry but until this issue is fixed I will tell everyone I know that GoToMeeting does not do a good job at all in recording its webinars and if that’s something you need, then just use another provider.


  18. glenndcitrix
    February 23, 2012 at 9:04 am

    Hi, sorry you have had difficulty with your recording, if you take a look at my latest blog post there is a batch file that uses GoToMeetings built in transcoder to remove the codec and leave you with an uncompressed WMV file: http://glenndcitrix.wordpress.com/2012/02/10/3-ways-to-remove-the-gotomeeting-codec-from-your-recording/

  19. TC
    June 10, 2012 at 9:09 pm

    the best solution …. this is the thing which i always do … Download the Windows Media Encoder and use it to convert your g2m file to wmv … upload it to youtube … it accepts it ……. nothing else works ….

  20. Vera C.
    December 27, 2012 at 1:05 pm

    None of these options work… This is very frustrating because I have downloaded everything everyone says will work to remove the codec or compress the file, but nothing works. Why does GoToMeeting insist on outputting useless videos?

  21. Vera C.
    December 27, 2012 at 1:18 pm

    Just realized I missed Nathan above. That method does work! @glenndcitrix–the info on your blog just doesn’t work…

  22. Adam
    December 27, 2012 at 1:31 pm

    Vera – great! Also – we’re about to release a new product with an updated encoder. Want to dropbox me a copy of your video file and I can test it out (it claims to works with some GTMs, though not all). If so, please email me at support@vipepower.com. On the chance this works, it will be much simpler than even Nathan’s idea.

  23. December 27, 2012 at 6:29 pm

    After having to deal with the issue many times over the past year or 2, either using the command prompt with the g2mtranscoder.exe file above will work in many cases, otherwise download and use Windows Expressions Encoder to convert the file to a regular .wmv that you can play/upload/edit

  24. April 13, 2014 at 1:32 pm

    That is a great tip especially to those new to the blogosphere.

    Brief but very precise information… Thanks for sharing this one.
    A must read post!

  25. April 16, 2014 at 6:24 am

    If you might be environmentally minded, bamboo is now being utilised in
    kitchen cabinetry. However, renovating a well used
    one is not an easy job to complete, as the entire process necessitates
    the expertise of the professional and experienced carpenter.
    Because of this, custom cabinets are pricey, labor-intensive, and typically require a few weeks or months to finish.

  26. April 21, 2014 at 10:58 am

    When I initially commented I clicked the “Notify me when new comments are added”
    checkbox and now each time a comment is added I
    get three emails with the same comment. Is there any way you can remove people from that service?

    Many thanks!

  27. April 22, 2014 at 6:41 pm

    It’s remarkable for me to have a website, which is
    good designed for my experience. thanks admin

  28. April 26, 2014 at 9:51 am

    This is a topic that’s close to my heart… Take
    care! Exactly where are your contact details though?

  29. April 28, 2014 at 10:09 pm

    Thanks for your post. What I want to point out is
    that when looking for a good online electronics retail
    outlet, look for a web page with comprehensive
    information on critical factors such as
    the privacy statement, safety details, payment guidelines, and other
    terms as well as policies. Continually take time to look at help as well as FAQ areas to get a greater idea of what sort of shop operates, what they can do
    for you, and exactly how you can make use of the features.

  30. May 1, 2014 at 8:34 am

    Most of the bb guns available in the market are completely
    legal when it comes to using them and a person who is above
    the age of 17 years can easily use a bb gun. First manufactured in 1979,
    these guns have continued to enthrall and capture
    the interests of many gun enthusiasts and collectors.
    ” Jonathan Cook addressed Jan Egeland’s criticism, saying that Hezbollah doesn’t force itself on civilians, but rather mingles with supportive Shiite populations adding:.

  31. May 2, 2014 at 3:37 am

    First off I would like to say excellent blog! I had a quick question in which I’d like to
    ask if you do not mind. I was curious to know how you center
    yourself and clear your mind before writing. I’ve had a tough time clearing my
    mind in getting my ideas out. I do take pleasure in writing however it
    just seems like the first 10 to 15 minutes tend to be wasted simply just trying to figure out how to begin.
    Any suggestions or tips? Kudos!

  32. May 2, 2014 at 4:56 pm

    My developer is trying to convince me to move to .net from PHP.
    I have always disliked the idea because of the expenses.

    But he’s tryiong none the less. I’ve been using WordPress on
    several websites for about a year and am concerned about switching to another
    platform. I have heard fantastic things about
    blogengine.net. Is there a way I can transfer all my wordpress posts into
    it? Any help would be greatly appreciated!

  33. May 3, 2014 at 3:12 pm

    Every weekend i used to go to see this website, for the reason that i wish for enjoyment,
    for the reason that this this web site conations really good funny data too.

  34. May 3, 2014 at 9:53 pm

    This piece of writing presents clear idea in support of the new people of blogging,
    that truly how to do running a blog.

  35. May 4, 2014 at 8:50 am

    I enjoy, result in I found just what I was taking a look for.
    You’ve ended my 4 day lengthy hunt! God Bless you
    man. Have a great day. Bye

  36. May 4, 2014 at 6:26 pm

    I don’t even know how I ended up here, but I thought this post was good.
    I don’t know who you are but definitely you’re going to a
    famous blogger if you are not already 😉 Cheers!

  37. May 4, 2014 at 7:42 pm

    It’s hard to find experienced people about this subject, however, you seem like you know what you’re
    talking about! Thanks

  38. May 5, 2014 at 12:40 am

    Woah! I’m really enjoying the template/theme of this website.
    It’s simple, yet effective. A lot of times it’s very hard to get
    that “perfect balance” between superb usability and appearance.

    I must say you have done a awesome job with this.
    Also, the blog loads extremely quick for me on Internet explorer.
    Outstanding Blog!

  39. May 9, 2014 at 1:15 pm

    Nice post. I was checking continuously this blog and I’m impressed!
    Extremely useful information specifically the last phase 🙂 I take
    care of such information much. I used to be looking for this certain information for a very
    long time. Thanks and best of luck.

  40. May 12, 2014 at 6:02 pm

    Simply want to say your article is as astonishing. The
    clarity to your put up is simply excellent and that i
    can think you are an expert in this subject.
    Well with your permission let me to take hold of your feed to stay up to date
    with approaching post. Thanks 1,000,000 and please carry on the enjoyable work.

  41. May 12, 2014 at 9:34 pm

    Excellent goods from you, man. I have understand your stuff
    previous to and you’re just extremely wonderful.
    I actually like what you’ve acquired here, really
    like what you’re saying and the way in which
    you say it. You make it entertaining and you still
    take care of to keep it sensible. I cant wait to read much more from you.
    This is actually a great site.

  42. May 13, 2014 at 3:15 am

    I’m gone to tell my little brother, that he should also visit this webpage on regular basis to take updated from most up-to-date news.

  43. May 18, 2014 at 9:36 am

    Howdy! This is kind of off topic but I need some
    advice from an established blog. Is it difficult to set up your own blog?

    I’m not very techincal but I can figure things out pretty fast.
    I’m thinking about making my own but I’m not sure where to
    start. Do you have any points or suggestions? Thank you

  44. May 21, 2014 at 10:18 pm

    Do you want to speed up your PC system without spending
    much time and money on it when you open your computer and find it getting
    slower and slower. Also, remember the general maintenance is a good way to avoid
    choppy PC video playback. (Programs that run and insert themselves in the System Tray certainly don’t need to have desktop
    icons as well, do they.

  45. May 24, 2014 at 11:33 pm

    In addition, you can acquire a car charger, which is good if you are in your car frequently.
    You must take care of various things before fixing ceiling fan on
    the ceiling of the room. Floor space and ceiling height will probably
    be factors to think about when picking out the unit.

  46. May 31, 2014 at 1:34 am

    I like the valuable information you provide in your articles.
    I will bookmark your blog and check again here frequently.
    I am quite sure I’ll learn lots of new stuff right here!
    Best of luck for the next!

  47. June 2, 2014 at 10:47 pm

    constantly i used to read smaller content that also clear their
    motive, and that is also happening with this article which I am reading here.

  48. June 3, 2014 at 2:37 pm

    This post is really a good one it assists new the web viewers, who are wishing in favor of blogging.

  49. June 4, 2014 at 9:37 am

    May I just say what a comfort to uncover somebody who genuinely knows what
    they’re discussing over the internet. You certainly know how
    to bring an issue to light and make it important. More
    and more people must read this and understand this side of the story.

    I was surprised you are not more popular since you certainly possess the gift.

  50. June 20, 2014 at 9:48 pm

    We stumbled over hre from a different page and thought I may as well check things out.

    I like what I see so now i’m following you. Look forward to checking
    out your web page repeatedly.

  51. June 22, 2014 at 9:37 am

    What i do not understood is in fact how you’re now not really much more smartly-preferred than you might be
    right now. You are very intelligent. You know thus considerably on the subject of this topic,
    produced me in my opinion believe it from so many
    numerous angles. Its like women and men aren’t involved unless
    it’s one thing to accomplish with Lady gaga! Your personal
    stuffs outstanding. All the time handle it up!

  52. July 1, 2014 at 6:41 am

    I enjoy, lead to I discovered exactly what I was taking a look for.
    You have ended my four day lengthy hunt! God Bless you man. Have a great day.

  53. July 1, 2014 at 9:54 am

    Fantastic beat ! I would like to apprentice while you amend your site,
    how can i subscribe for a weblog website? The account aided me a appropriate deal.
    I were tiny bit familiar of this your broadcast provided vivid
    transparent concept

  54. July 19, 2014 at 5:13 pm

    If some one needs expert view on the topic
    of blogging afterward i advise him/her to pay a quick visit this weblog, Keep up the nice work.

  55. August 13, 2014 at 8:58 pm

    Merely try now Sonic Splash Crack!

  56. August 14, 2014 at 4:21 am

    How exactly to complete stage in Temple Operate two?

  57. August 28, 2014 at 8:56 pm

    When I originally commented I clicked the “Notify me when new comments are added” checkbox and now each time
    a comment is added I get several emails with the same comment.
    Is there any way you can remove people from that service?
    Thanks a lot!

  58. September 20, 2014 at 10:02 pm

    Aesthetic dental professionals likewise offer solutions like straightening of teeth.

  59. September 21, 2014 at 2:53 am

    Howdy superb blog! Does running a blog similar to this
    require a great deal of work? I have virtually no knowledge of
    programming however I had been hoping to start my own blog soon. Anyway, should you have any ideas or tips for new blog owners
    please share. I know this is off subject however I just needed
    to ask. Cheers!

  60. September 22, 2014 at 11:14 am

    There are many sort of procedures offered by aesthetic dental care that you could get.

  61. September 23, 2014 at 1:55 pm

    This is very interesting, You’re a very skilled
    blogger. I have joined your feed and look forward to
    seeking more of your magnificent post. Also, I’ve shared your web site in my social networks!

  62. September 26, 2014 at 6:12 am

    You share interesting things here. I think that your blog can go viral
    easily, but you must give it initial boost and i know how to do it, just type in google for
    – wcnu traffic increase

  63. September 30, 2014 at 9:57 am

    Thanks for the marvelous posting! I definitely enjoyed reading it, you could be a great
    author. I will be sure to bookmark your blog and may come back later on.
    I want to encourage you to definitely continue your great job, have a nice afternoon!

  64. October 22, 2014 at 8:41 pm

    I’m impressed, I must say. Seldom do I come across a blog
    that’s both equally educative and interesting, and without
    a doubt, you’ve hit the nail on the head.
    The problem is something which not enough men and women are speaking intelligently
    about. I’m very happy that I found this in my hunt for something relating to

  1. September 19, 2011 at 12:32 pm
  2. July 3, 2014 at 11:38 pm

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s